Frequently Asked Questions
Everything you need to know about your MECOOL experience.
Does MECOOL offer international shipping?
Yes, we ship our Android TV boxes and accessories worldwide. Shipping times vary by destination, but most orders are processed within 1-3 business days.
Are MECOOL TV boxes officially Google Certified?
Most of our flagship models are Google Certified and Netflix Certified, ensuring you can stream your favorite content in 4K UHD with official support for the latest apps.
What is your return policy?
We offer a 30-day money-back guarantee for items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return.
How do I update the firmware on my MECOOL device?
MECOOL devices support OTA (Over-the-Air) updates. You can check for the latest firmware by navigating to Settings > Device Preferences > About > System Update on your TV box.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other localized payment gateways.
Do the TV boxes come with a warranty?
All MECOOL products purchased from our official online store come with a standard 12-month manufacturer warranty covering hardware defects.